AeternaInk is a handcrafted wooden ambient light brand rooted in innovation, minimalism, and multidimensional beauty. With more than 30 years of traditional wood-carving expertise, each piece we create is more than just a lighting tool—it's a soulful artwork shaped by master artisans. Our mission is to bring timeless natural beauty and calming zen energy into your living space.

Masterful Craftsmanship: Every lamp is hand-carved by seasoned artisans and includes their personal signature, ensuring each piece is truly one of a kind.

Heritage Quality: Backed by 30+ years of refined wood-carving techniques, every detail is crafted with precision and artistic expression.

Natural Beauty: We select premium wood and preserve its natural grain, letting warm light and wood texture blend seamlessly.

Charitable Support: 30% of our profits go toward supporting traditional artisan communities worldwide—your purchase becomes an act of kindness.

Worldwide Service: We ship globally and provide comprehensive customer support and shopping protection, ensuring a smooth and worry-free experience.

Browse & Select: Explore collections like Zen Sanctuaries and Statement Art in our online catalog to find the lamps that resonate with your soul.

Add to Cart & Checkout: Click “Add to Cart” on your chosen product. Once confirmed, proceed through our secure checkout process and enter your shipping and payment information.

Order Confirmation & Production: After placing your order, you will receive a confirmation email. Our artisan team will then begin handcrafting your exclusive piece of art.

Need Help? If you have any questions during your shopping experience, feel free to reach out to our online support or email us at aeternaink@aeternaink.com.

Yes, all our products are made-to-order. To ensure each lamp carries the artisan’s unique signature and freshness, we do not keep large stock in our warehouse. Production begins only after you place your order. This wait ensures you receive a truly personalized and vibrant piece of art. For estimated delivery times, please refer to the product page or your order confirmation email.

We currently offer limited customization services, such as engraving initials or special dates on the lamp base (additional fees apply). If you have a customization request, please contact us via email at aeternaink@aeternaink.com before placing your order. Provide details of your request, and we will evaluate its feasibility and provide you with a quote.

You can track your order in two ways:

• Quick Tracking: Visit our Order Tracking page and enter your order number to get real-time shipping updates.
• Account Lookup: Log in to your AeternaInk account and check My Orders for detailed order and shipping information.

As all our products are handcrafted, each piece requires careful artisan work. The preparation time for shipment is approximately 3-7 business days. Transit time varies depending on the destination, but worldwide delivery can be as fast as 5 days. We appreciate your patience as we dedicate ourselves to fulfilling your order.

If your order has not yet entered production or shipping, we can assist with modifications such as changing the address or product specifications. Please contact our online support as soon as possible so we can make the necessary adjustments based on your order status.

We ship to many countries worldwide, including China, Japan, South Korea, India, Singapore, Indonesia, Malaysia, the United States, Canada, the United Kingdom, Germany, France, the Netherlands, Italy, Spain, Sweden, Australia, New Zealand, Brazil, Mexico, Argentina, Chile, South Africa, Nigeria, UAE, Saudi Arabia, Israel, and Russia (full list available at checkout). If your address is not accepted at checkout or your country is not listed, please contact AeternaInk online support for confirmation and assistance.

Shipping fees are automatically calculated based on the product’s size, weight, inclusion of special components (like batteries), and your delivery address. Some products may be eligible for free shipping promotions. You can preview shipping costs by adding items to your cart, and the final fees will be clearly displayed at checkout.

To maintain the warm and smooth texture of the wood over time, we recommend the following:

• Avoid placing the lamp in direct sunlight, humid, or overly dry environments.
• Clean gently with a slightly damp soft cloth; do not use chemical cleaners.
• Periodically apply specialized wood care oil to maintain a lasting sheen and luster.

We offer hassle-free returns and exchanges. If you are not satisfied with your product, you may request a return or exchange within 30 days of receipt. Products must be in original, unused condition with complete packaging. For more details, please refer to our Shipping & Returns page.

AeternaInk provides a 1-year craftsmanship warranty on all handmade wooden lamps. The warranty covers non-human damage such as wood cracking or electrical issues. Please keep your order receipt for reference and to facilitate repairs if needed.