Aeternaink Product Delivery Guide

Thank you for choosing Aeternaink’s handcrafted wooden carved lamps. To ensure a smooth and reliable delivery experience, we have prepared this Product Delivery Guide to help you understand our shipping process, timelines, and support services.

1. Order Processing Time

Because each Aeternaink lamp is handcrafted with precision and care, processing times may vary. Typically, orders are prepared within 3–7 business days. Custom or limited-edition pieces may require additional time, which will be indicated on the product page.

2. Shipping Methods

We partner with reputable international and local couriers to deliver your order safely and efficiently. Available shipping methods may include:

• Standard International Shipping
• Express Shipping
• Local Courier Delivery (in select regions)

3. Estimated Delivery Times

Delivery times depend on your region and chosen shipping method. Estimated timelines:

• North America: 7–15 business days
• Europe: 7–18 business days
• Asia-Pacific: 5–12 business days
• Other Regions: 10–25 business days

Please note that weather conditions, customs inspections, or holiday seasons may cause delays beyond our control.

4. Packaging & Protection

Each lamp is carefully packaged using shock-absorbing materials to ensure safe transport. Our packaging is designed to protect delicate carvings and lighting components throughout the delivery journey.

5. Tracking Your Order

Once your order ships, you will receive a tracking number via email. You can use this number to follow your package’s progress on the courier’s website. If tracking information updates slowly, please allow 1–3 days for the system to refresh.

6. Customs, Duties & Taxes

International orders may be subject to customs duties or taxes based on local regulations. These fees are the responsibility of the customer. We recommend checking your country’s import guidelines for more details.

7. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately. To assist you quickly, provide photos of the packaging and the product (if applicable). We will work with our shipping partners to resolve the issue or arrange a replacement when appropriate.

8. Changing Shipping Information

If you need to update your shipping address or contact information, please notify us within 24 hours of placing your order. Once the package has shipped, address changes may not be possible.

9. Customer Support

Our support team is always ready to help with delivery questions or concerns. You can reach us at support@aeternaink.com.

Thank you for trusting Aeternaink — your handcrafted lamp is on its way to light up your space.