Aeternaink Purchase Guide
Welcome to Aeternaink, a brand dedicated to crafting artisanal wooden carved lamps that illuminate your home with warmth, artistry, and soul. To help you enjoy a smooth and satisfying shopping experience, we have created this comprehensive purchase guide that walks you through every step of selecting, ordering, and receiving our handcrafted products.
1. Explore Our Collections
Browse our thoughtfully curated selection of handmade wooden lamps, each uniquely carved and designed to bring natural elegance into your space. Every product listing includes photographs, material descriptions, dimensions, and lighting details to help you find the perfect piece for your home or as a gift.
2. Understand Craftsmanship Details
Because every Aeternaink lamp is carved entirely by hand, slight variations in shape, grain, or texture are natural features of our products. These details are part of the charm and authenticity of artisanal craftsmanship. Please review the product specifications carefully to understand the uniqueness of each piece.
3. Selecting Your Product
Once you have found a design you love, choose any available customization options—such as wood type, carving pattern, or lighting color—when applicable. Not all items offer customization due to the complexity of craftsmanship, but any adjustable features will be clearly listed on the product page.
4. Add to Cart & Checkout
After confirming your selection, add the item to your cart. You may continue shopping or head directly to checkout. During checkout, you will be prompted to enter your shipping details, preferred payment method, and additional instructions (if any).
5. Payment Methods
Aeternaink supports major payment types, including debit/credit cards and digital payment methods. All transactions are processed securely to protect your personal and financial information.
6. Order Confirmation
Once your purchase is complete, you will receive an automated order confirmation email with your order details. Please review this information carefully. If you notice any errors, contact us immediately so we can update your order before processing begins.
7. Handmade Production Time
As all Aeternaink lamps are handcrafted, production time may vary depending on the complexity of the design. Standard production typically ranges from several days to two weeks. Made-to-order items may require additional time. Estimated production duration will be noted on each product page.
8. Shipping & Tracking
When your order ships, you will receive a shipping confirmation email containing your tracking number. Shipping times vary by destination, and handcrafted items require careful packaging to ensure safe delivery. Please refer to our Shipping Guide for more details.
9. Customer Support
If you have any questions before, during, or after your purchase, our support team is here to help. Whether you need assistance choosing a product or have questions about your order status, we are committed to providing reliable and warm customer service.
Thank you for choosing Aeternaink — where craftsmanship meets illumination.
