Frequently Asked Questions

It depends on the specific collection you chose:

• Portable Series: These have a built-in lithium battery. They are rechargeable via USB-C and can run cordless for 8-12 hours.
• Classic/Desktop Series: These must be plugged in to work. They come with a high-quality USB cable that can plug into any standard phone adapter, laptop, or power bank.

Please check the "Specifications" section on the product page to confirm your model.

Good news: It's global.
Our lamps run on 5V DC (USB standard). This means they are safe to use anywhere in the world—US, UK, Europe, Asia—as long as you have a standard USB wall adapter (like the one you use for your phone).

For rechargeable models, you will see a small LED indicator near the charging port.
🔴 Red: Charging.
🟢 Green: Fully Charged.
It typically takes 2-3 hours to reach a full charge.

Yes. We ship DDP (Delivered Duty Paid).
The price you see is the final price. We cover all import duties, VAT, and customs taxes for you. You will never be asked to pay extra fees upon delivery.

Tracking numbers are generated automatically once the package is handed to the courier (usually 1-2 business days after ordering). We will email you the link immediately. If you don't see it, please check your Spam folder.

We are so sorry! Glass and wood can be fragile.
Please do not worry. Just email a photo of the damage to support@aeternaink.com within 48 hours. We will ship a brand new replacement to you immediately, completely free of charge. No need to return the broken pieces.

We offer a 30-Day Sanctuary Guarantee. If the lamp doesn't bring you peace, you can return it. The item must be in its original packaging. Return shipping costs are the responsibility of the customer unless the product is defective.

To keep the wood looking rich and hydrated, we recommend wiping it with a soft dry cloth weekly. Once a year, you can apply a tiny amount of natural beeswax or mineral oil to protect the grain and prevent drying.